Privacy Policy

Last updated: 17/11/2025

1. Introduction

Answer First Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI receptionist services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a demo or consultation

  • Subscribe to our newsletter

  • Contact us through our website

  • Use our AI receptionist services

This information may include your name, email address, phone number, business name, and company information.

2.2 Call Data

When you use our AI receptionist service, we collect and process call recordings, transcripts, and related data necessary to provide the service to your business.

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our AI receptionist services

  • Train and improve your custom AI receptionist

  • Communicate with you about our services

  • Send you marketing and promotional communications (with your consent)

  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

  • Service providers who assist in our operations (including AI and telephony providers)

  • Business partners with your consent

  • Law enforcement when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Object to processing of your information

  • Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.