Our Process
1
Discovery
We learn your business inside-out through detailed consultation. Your services, pricing, policies, common customer questions, brand voice, and pain points. No templates: we understand what makes your business unique so we can build something that actually works for you.
2
Custom Build & Training
Our team builds your AI receptionist from scratch, trained specifically on your business. We programme your service menu, availability rules, booking policies, and integrate with your booking software and CRM. We give it your brand personality and create custom call flows for your specific scenarios.
3
Testing
Before going live, we stress-test everything. Dozens of real customer scenarios: difficult questions, complex bookings, edge cases, peak rushes. We test all integrations, fine-tune the voice and pacing, and verify it handles your policies correctly. You review test calls and request changes until it's perfect.
4
Launch & Optimisation
Your AI receptionist goes live. We monitor the initial call’s closely, reviewing transcripts and identifying friction points. Real-time adjustments based on actual customer interactions. Your team sees booked appointments appearing without lifting a finger.
5
Ongoing Partnership
We don't disappear after launch. Ongoing support, monthly performance reviews, unlimited updates when your services change, continuous optimisation based on call data, and dedicated account management. This is a partnership, not a transaction.
